Help & support

Cancel or manage your subscription

• In Aster: Settings → Manage subscription.
• Or on your iPhone: Settings → your name → Subscriptions → Aster Pro → Cancel subscription.

Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. Pro stays active until the end of what you paid for, and your stories keep playing after that.

Refunds

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find Aster, choose "Request a refund" and give a reason. We can't issue refunds ourselves, but if something went wrong, tell us and we'll look into it.

Restore purchases on a new phone

Sign in with the same Apple ID, open Aster → Settings → Restore purchases. Stories are stored on the phone, so to bring them along, restore your iPhone from a backup or export the ones you want as audio files first.

Delete all of your data

In Aster: Settings → Delete all data. This erases your boards, stories, recordings and settings on the phone and deletes the records our server holds for your install, except two anonymous counters that prevent abuse. It cannot be undone. Deleting the app also removes what is on the phone. Details are in the Privacy Policy.

About the free story

Each iPhone gets one complete story for free. Reinstalling Aster does not reset it. If creating it failed, try again on a stable connection; if it still doesn't work, write to us and we'll sort it out.

If a story won't create or play

• Creating a story needs an internet connection and usually takes under a minute. Keep Aster open until the first part starts playing.
• Finished stories play offline, in the background and on the lock screen. If playback stops, check that Low Power Mode or a Focus isn't muting media, then reopen the story: it resumes where you left off.
• Some requests are declined for safety, for example ones about a specific person's feelings or a medical result. Rewording the sentence on your board usually helps; declined requests do not use your allowance.

If you're going through a hard time

Aster isn't the right tool for a crisis. Please reach out to someone now: in the US call or text 988, in the UK and Ireland call Samaritans on 116 123, in Türkiye call 112, or your local emergency number.